You don't have to be brilliant. It's enough to become progressively less stupid.

When we listen for their feelings and needs, we no longer see people as monsters.

Imagine connecting with the human spirit in each person in any situation at any time. Imagine interacting with others in a way that allows everyone's need to be equally valued. Imagine creating organizations and life-serving systems responsive to our needs and the needs of our environment.

When it comes to giving advice, never do so unless you've first received a request in writing, signed by a lawyer.

If we want to make meetings productive, we need to keep track of those whose requests are on the table.

My anger tells me firstly that there's a need of mine that's not getting met.

You're going to lose it when you follow the world "feel" with the words "because I think". Any time you are thinking, your chance of getting what you need is greatly decreased, especially when you follow the word "think" with the word "you". I predict you won't only not get heard, but I predict a defensive aggressive reaction.