Imagine connecting with the human spirit in each person in any situation at any time. Imagine interacting with others in a way that allows everyone's need to be equally valued. Imagine creating organizations and life-serving systems responsive to our needs and the needs of our environment.

People don't make us angry, how we think makes us angry.

The more we empathize with the other party, the safer we feel.

When we make mistakes, we can use the process of NVC mourning and self-forgiveness to show us where we can grow instead of getting caught up in moralistic self-judgments.

In these long-standing conflicts, I find that most cases it gets resolved in about twenty minutes after each side can tell me the needs of the other.

Empathizing with someone's 'no' protects us from taking it personally.

If we become skilled in giving ourselves empathy, we often experience in just a few seconds a natural release of energy which then enables us to be present with the other person. If this fails to happen, however, we have a couple of other choices.