Nonviolent Communication shows us a way of being very honest, but without any criticism, without any insults, without any put-downs, without any intellectual diagnosis implying wrongness.

Judgments of others contribute to self-fulfilling prophecies.

The objective of Nonviolent Communication is not to change people and their behavior in order to get our way: it is to establish relationships based on honesty and empathy, which will eventually fulfill everyone's needs.

All moralistic judgments, whether positive or negative, are tragic expressions of unmet needs.

This language is from the head. It is a way of mentally classifying people into varying shades of good and bad, right and wrong. Ultimately, it provokes defensiveness, resistance, and counterattack. It is a language of demands.

Getting in touch with unmet needs is important to the healing process.

Empathize, rather than put your "but" in the face of an angry person.