Nonviolent Communication shows us a way of being very honest, but without any criticism, without any insults, without any put-downs, without any intellectual diagnosis implying wrongness.

Get very clear about the kind of world we would like and then start living that way.

NVC self-forgiveness: connecting with the need we were trying to meet when we took the action that we now regret.

The punitive use of force tends to generate hostility and to reinforce resistance to the very behavior we are seeking.

The number one rule of our training is empathy before education.

We know the speaker has received adequate empathy when a. we sense a release of tension, or b. the flow of words comes to a halt.

Everything we do is in service of our needs. When this one concept is applied to our view of others, we'll see that we have no real enemies, that what others do to us is the best possible thing they know to do to get their needs met.