If you think ahead to what to say next - like how to fix it or make the person feel better - BOOM! Off the board. You're into the future. Empathy requires staying with the energy that's here right now. Not using any technique. Just being present. When I have really connected to this energy, it's like I wasn't there. I call this "watching the magic show". In this presence, a very precious energy works through us that can heal anything, and this relieves me from my "fix-it" tendencies.
Marshall B. RosenbergIf we want to make meetings productive, we need to keep track of those whose requests are on the table.
Marshall B. RosenbergThe key to fostering connection in the face of a 'no' is always hearing 'yes' to something else.
Marshall B. Rosenberg