I recommend allowing others the opportunity to fully express themselves before turning our attention to solutions or requests for relief. When we proceed too quickly to what people might be requesting, we may not convey our genuine interest in their feelings and needs; instead, they may get the impression that we're in a hurry to either be free of them or to fix their problem. Furthermore, an initial message is often like the tip of an iceberg; it may be followed by yet unexpressed, but related - and often more powerful - feelings.
Marshall B. RosenbergThe first step in healing is to put the focus on what's alive now, not what happened in the past.
Marshall B. RosenbergIn these long-standing conflicts, I find that most cases it gets resolved in about twenty minutes after each side can tell me the needs of the other.
Marshall B. RosenbergWhen we have our consciousness on needs, images come to us, naturally, of how to meet those needs.
Marshall B. Rosenberg