When we are angry, killing people is too superficial.

A respectful understanding of another's experience.

NVC can be effectively applied at all levels of communication and in diverse situations: intimate relationships, families, schools, organizations and institutions, therapy and counseling, diplomatic and business negotiations, disputes and conflicts of any nature.

Labeling and diagnosis is a catastrophic way to communicate. Telling other people what's wrong with them greatly reduces, almost to zero, the probability that we're going to get what we're after.

How I choose to look at any situation will greatly affect whether I have the power to change it or make matters worse.

The cause of anger lies in our thinking - in thoughts of blame and judgment.

I never have to worry about another person's response, only how I react to what they say.