We know the speaker has received adequate empathy when a. we sense a release of tension, or b. the flow of words comes to a halt.

Empathy before education.

If people just asked: "Here are the needs of both sides, here are the resources. What can be done to meet these needs?" the conflict would be easy to resolve.

We do not look for compromise; rather, we seek to resolve the conflict to everyone's complete satisfaction.

Our survival as a species depends on our ability to recognize that our well-being and the well-being of others are in fact one and the same.

Tragically, one of the rarest commodities in our culture is empathy. People are hungry for empathy, They don't know how to ask for it.

When we have our consciousness on needs, images come to us, naturally, of how to meet those needs.