In empathy, you don't speak at all. You speak with the eyes. You speak with your body. If you say any words at all, it's because you are not sure you are with the person. So you may say some words. But the words are not empathy. Empathy is when the other person feels the connection with what's alive in you.

Regardless of our many differences, we all have the same needs. What differs is the strategy for fulfilling these needs.

Staying with empathy we allow speakers to touch deeper levels of themselves.

Very often, the way love is defined, it does violence to both people. It almost makes them a slave to the other. For example, if to be in love, or to be married, it means that I'm responsible for the other person's happiness, now we get into this guilt game, where if they're upset, I'm at fault. Soon, that makes the person we are closest to about as much fun to be around as a prolonged dental appointment.

To practice the process of conflict resolution, we must completely abandon the goal of getting people to do what we want.

Once you can clearly describe what you are reacting to, free of your interpretation or evaluation of it, other people are less likely to be defensive when they hear it.

NVC is language, thoughts, communication skills and means of influence that serve my desire to do three things: 1) to liberate myself from cultural learning that is in conflict with how I want to live my life. 2) to empower myself to connect with myself and others in a way that makes compassionate giving natural. 3) to empower myself to create structures that support compassionate giving.