In empathy, you don't speak at all. You speak with the eyes. You speak with your body. If you say any words at all, it's because you are not sure you are with the person. So you may say some words. But the words are not empathy. Empathy is when the other person feels the connection with what's alive in you.
Marshall B. RosenbergWhat evidence is there that we've adequately empathized with the other person? First, when an individual realizes that everything going on within has received full empathic understanding, they will experience a sense of relief. We can become aware of this phenomenon by noticing a corresponding release of tension in our own body.
Marshall B. RosenbergAs soon as you say, "are you feeling X because I ..." Then the Jackal starts to salivate because he can educate the person that he's the cause of his pain.
Marshall B. RosenbergWhen we listen for their feelings and needs, we no longer see people as monsters.
Marshall B. Rosenberg