Staying with empathy we allow speakers to touch deeper levels of themselves.

I think that there is a problem with rewards and consequences because in the long run, they rarely work in the ways we hope. In fact, they are likely to backfire.

The more we empathize with the other party, the safer we feel.

When we have our consciousness on needs, images come to us, naturally, of how to meet those needs.

With empathy, I'm fully with them, not full of them — that's sympathy.

When we fear punishment, we focus on consequences, not on our own values.

When you are in a jackal environment, never give them the power to submit or rebel. We want to teach this to children very early: Never lose track that you are always free to choose. Don't allow institutions to determine what you do.