Intellectual understanding blocks empathy.

In empathy, you don't speak at all. You speak with the eyes. You speak with your body. If you say any words at all, it's because you are not sure you are with the person. So you may say some words. But the words are not empathy. Empathy is when the other person feels the connection with what's alive in you.

The number one rule of our training is empathy before education.

Empathy is a respectful understanding of what others are experiencing.

Get very clear about the kind of world we would like and then start living that way.

I don't think you can have an authentic connection when one person is diagnosing the other.

NVC suggests behind every action, however ineffective, tragic, violent, or abhorrent to us, is an attempt to meet a need.