Every message, regardless of form or content, is an expression of a need.

In nonviolent communication, no matter what words others may use to express themselves, we simply listen for their observations, feelings, needs, and requests. Then we may wish to reflect back, paraphrasing what we have understood. We stay with empathy, allowing others the opportunity to fully express themselves before we turn our attention to solutions or requests for relief.

Translate all self-judgments into self-empathy.

They have most likely said it because they have an unmet need.

Postpone result/solution thinking until later; it's through connection that solutions materialize - empathy before education.

My anger tells me firstly that there's a need of mine that's not getting met.

Anger can be a wonderful wake up call to help you understand what you need and what you value.