My best clients tell stories that inspire. They tell stories about situations that you can identify with.

Completely understand the customer by seeking an intense, complete and empathetic understanding.

Deliver infinite growth having your customers talk about you, exclaim you and tell their friends and colleagues about you.

I admire many entrepreneurs. They bring energy, excitement, youthful enthusiasm. What they lack in process, they make up for in gumption.

People need to be inspired. They need to hear and believe a story. If you want them to be self-motivated, you need to engage them.

Time is a big enemy. Companies have a tendency to drift and to do what was successful yesterday. CEOs need to set a high goal, enforce a time-based output scheme and stay connected all the way down in their organization. They have to do this sincerely every day, everywhere.

I believe in classic ideas. They are timeless. They are forever. There are many fads in management.