All great companies have spirit and culture. Mean spirited returns mean spirit.

If you innovate broadly, focus on the customer experience, and deliver everyday a great product, you will gain share.

Take giant leaps. Too many companies are into incremental innovation. The only thing that moves markets is violent turns. Major differences. Don't get caught in the trap of small steps.

I believe in classic ideas. They are timeless. They are forever. There are many fads in management.

A curious mind does not say to consumers "What do you want?" A curious mind understands context, understands behavior, understands spending and spending patterns - the accumulation of a day's purchases, or spending over a week or a year. A curious mind asks the questions that open up the consumer to talk about her latent dissatisfactions, hopes, wishes, and dreams.

Epidemics of "bad" voice can kill your reputation overnight.

People need to be inspired. They need to hear and believe a story. If you want them to be self-motivated, you need to engage them.