If drink sales are falling off, we get the pilots to engineer a bit of turbulence. That usually spikes sales.

Code-sharing, alliances, and connections are all about "how do we screw the poor customer for more money?"

It's a great incentive to work long hours. I limit the holiday to two weeks and then get the hell back to the office. If I had my choice I wouldn't take holidays but my wife insists on time with the kids. That's enough. Prior to getting married I never took a holiday.

The police force were outstanding in their field. But all they did was stand in their field. They kept passengers on board while they played with a suspect package for two and three quarter hours. Extraordinary.

University is the best couple of years of your life. Nowhere else can you drink and chase as many birds.

Do we carry rich people on our flights? Yes, I flew on one this morning and I'm very rich.

We should try to eliminate things that unnecessarily piss people off.