Anyone who thinks Ryanair flights are some sort of bastion of sanctity where you can contemplate your navel is wrong. We already bombard you with as many in-flight announcements and trolleys as we can.
Michael O'LearyThe unions need to be taken on. British Airways is massively over-staffed and has got to get its costs down. . . . The problem for [chief executive] Willie Walsh is that the board of BA has no spine, no balls and no vision.
Michael O'LearyPeople say the customer is always right, but you know what - they're not. Sometimes they are wrong and they need to be told so.
Michael O'Leary