Are we going to say sorry for our lack of customer service? Absolutely not.

One of the weaknesses of the company now is it is a bit cheap and cheerful and overly nasty, and that reflects my personality.

The French have never produced a great philosopher. Great wine maybe, but no great philosophers.

If drink sales are falling off, we get the pilots to engineer a bit of turbulence. That usually spikes sales.

I came into business to make money, I make no apology for that. I wanted to make a lot of money but after the first £50million or £100million, it became less about making money and more about having fun.

Do we carry rich people on our flights? Yes, I flew on one this morning and I'm very rich.

People say the customer is always right, but you know what - they're not. Sometimes they are wrong and they need to be told so.