Are we going to say sorry for our lack of customer service? Absolutely not.

I came into business to make money, I make no apology for that. I wanted to make a lot of money but after the first £50million or £100million, it became less about making money and more about having fun.

I have more money than I am ever going to need. Financially, I'm fine for the next couple of hundred years.

University is the best couple of years of your life. Nowhere else can you drink and chase as many birds.

People say the customer is always right, but you know what - they're not. Sometimes they are wrong and they need to be told so.

The airline business is it is mostly run by a bunch of spineless nincompoops who actually don't want to stand up to the environmentalists and call them the lying wankers that they are.

Code-sharing, alliances, and connections are all about "how do we screw the poor customer for more money?"