We think passengers who forget to print their boarding passes should pay €60 for being so stupid.

When you look at the number of stupid people who have succeeded in business, you clearly don't have to be very bright. Business is all about getting your sales up and your costs down, the bit in the middle is profit.

Get back to work you slacker or you're fired.

The unions need to be taken on. British Airways is massively over-staffed and has got to get its costs down. . . . The problem for [chief executive] Willie Walsh is that the board of BA has no spine, no balls and no vision.

If global warming meant temperatures rose by one or two degrees, France would become a desert, which would be no bad thing. The Scots would grow wine and make buffalo mozzarella.

The French have never produced a great philosopher. Great wine maybe, but no great philosophers.

Are we going to say sorry for our lack of customer service? Absolutely not.