Ryanair's biggest achievement? Bringing low fares to Europe and still lowering em. Biggest failure? Hiring me.

The Germans will crawl bollock-naked over broken glass to get low fares.

People say the customer is always right, but you know what - they're not. Sometimes they are wrong and they need to be told so.

I came into business to make money, I make no apology for that. I wanted to make a lot of money but after the first £50million or £100million, it became less about making money and more about having fun.

All flights are fuelled with Leprechaun wee and my bullshit!

One of the weaknesses of the company now is it is a bit cheap and cheerful and overly nasty, and that reflects my personality.

We should try to eliminate things that unnecessarily piss people off.