The most influential person in Europe in the last 20 to 30 years has been Margaret Thatcher. Without her we'd all be living in some French bloody unemployed republic.

I came into business to make money, I make no apology for that. I wanted to make a lot of money but after the first £50million or £100million, it became less about making money and more about having fun.

Get back to work you slacker or you're fired.

People say the customer is always right, but you know what - they're not. Sometimes they are wrong and they need to be told so.

Are we going to say sorry for our lack of customer service? Absolutely not.

We want to annoy the whenever we can. The best thing we can do with environmentalists is shoot them.

One of the weaknesses of the company now is it is a bit cheap and cheerful and overly nasty, and that reflects my personality.