Know that positive change is possible. It might not happen right away, but if you change your broadcast to them, that can have an effect on how they view the world.

When someone comes to you to talk about a problem, if you move the conversation on to a discussion of potential solutions, you fuel their creative problem solving abilities on average by 20% - not to mention you make them feel better! You make them smarter and more empowered to tackle challenges.

I think there is little harm in venting here and there about things, as we are all human, and it is good to express emotions.

We are all constantly transmitting information to the people around us, and the messages we choose to communicate either create success or hold us all hold back.

Too often we forget how powerful we are as individuals to shape how other people see the world. Each one of us constantly broadcasts to other people - whether consciously or unconsciously - verbally or non-verbally - and those messages influence their brain.

I've learned to stop being so serious!

My big "double-aha" moment came while anchoring the national news at CBS News. It was at the height of the recession, and on top of the usual negative stories, my newscasts became full of especially heart wrenching stories of people losing their homes, jobs, and retirement savings. Starting the morning off like that could leave even the most optimistic person feeling helpless and hopeless. The lightning bolt came when we changed how we talked about the negative.