User habits are a competitive advantage. Products that change customer routines are less susceptible to attacks from other companies.
Nir EyalCompanies leverage two basic pulleys of human behavior to increase the likelihood of an action occuring: the ease of performing an action and the psychological motivation to do it.
Nir EyalLike flossing, frequent engagement with a product, especially over a short period of time, increases the likelihood of forming new routines.
Nir EyalWhen designers intentionally trick users into inviting friends or blasting a message to their social networks, they may see some initial growth, but it comes at the expense of users' goodwill and trust. When people discover they've been duped, they vent their frustration and stop using the product.
Nir Eyal