Now that knowledge is taking the place of capital as the driving force in organizations worldwide, it is all too easy to confuse data with knowledge and information technology with information.

We know nothing about motivation. All we can do is write books about it.

They wrongly believe that good intentions move mountains. Bulldozers move mountains. But there are exceptions.

Efficiency, which is doing things right, is irrelevant until you work on the right things.

The critical question is not "How can I achieve?" but "What can I contribute?"

The postwar [WWII] GI Bill of Rights - and the enthusiastic response to it on the part of America's veterans - signaled the shift to the knowledge society. Future historians may consider it the most important event of the twentieth century. We are clearly in the midst of this transformation; indeed, if history is any guide, it will not be completed until 2010 or 2020. But already it has changed the political, economic and moral landscape of the world.

Do what you do best, and outsource the rest.