Business enterprise is an organ of society. There is only one valid definition of business purpose: to create a customer.

You can't manage what you don't measure.

Do the right things instead of trying to do everything right.

Understanding our strengths, articulating our values, knowing where we belong -- these are also essential to addressing one of the great challenges of organizations: improving the abysmally low productivity of knowledge workers.

No one learns as much about a subject as one who is forced to teach it.

There is the risk you cannot afford to take, and there is the risk you cannot afford not to take.

There is the general belief that the corporation income tax is a tax on the "rich" and on the "fat cats." But with pension funds owning 30% of American large business-and soon to own 50%-the corporation income tax, in effect, eases the load on those in top income brackets and penalizes the beneficiaries of pension funds.