Business enterprise is an organ of society. There is only one valid definition of business purpose: to create a customer.

The question that faces the strategic decision maker is not what his organisation should do tomorrow. It is, what do we have to do today to be ready for an uncertain tomorrow?

If the feudal knight was the clearest embodiment of society in the early Middle Ages, and the "bourgeois" under Capitalism, the educated person will represent society in the post-capitalist society in which knowledge has become the central resource.

Brilliant men are often strikingly ineffectual. They fail to realize that the brilliant insight is not by itself achievement. They never have learned that insights become effectiveness only through hard systematic work.

If you want it, measure it. If you can't measure it, forget it.

Every time you do something that is important, write down what you expect will happen.

Leadership is all about getting results.