Business enterprise is an organ of society. There is only one valid definition of business purpose: to create a customer.

There are just two questions to ask to attain success in business: First, "What business am I in?" Second, "How's business?"

(Waste = Loss): The first rule of business is to survive and the guiding principle of business economics is not the maximisation of profit, it is the avoidance of loss

Far too much reorganization goes on all the time. Organizitis is like a spastic colon.

The most important thing in communication is hearing what isn't said.

There is a point at which a transformation has to take place.

The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.