I no longer think that learning how to manage people, especially subordinates, is the most important for executives to learn. I am teaching above all else, how to manage oneself.

Only three things happen naturally in organizations: friction, confusion, and underperformance. Everything else requires leadership.

Managers are agents of transformation, converting the workforce in developed countries from one of manual workers to one of highly educated knowledge workers.

Education can no longer be the sole property of the state.

The most important contribution management needs to make in the 21st century is ... to increase the productivity of knowledge work and the knowledge worker

Don't solve problems. Pursue opportunities.

Systematic change requires a willingness to look on change as an opportunity.