There is no reason to believe that the people who staff the managerial and professional positions in our service institutions are any less qualified, any less competent or honest, or any less hard-working than the men who manage businesses. Conversely, there is no reason to believe that business managers, put in control of service institutions, would do better than the 'bureaucrats'. Indeed, we know that they immediately become bureaucrats themselves.
Peter DruckerChange is the norm; unless an organization sees that its task is to lead change, that organization will not survive.
Peter DruckerThe successful person places more attention on doing the right thing rather than doing things right.
Peter Drucker