A business exists because the consumer is willing to pay you his money. You run a business to satisfy the consumer. That isn't marketing. That goes way beyond marketing.

What managers decide to stop doing is often more important than what they decide to do.

Adversarial power relationships only work if you never have to see or work with the bastards again.

In the knowledge economy everyone is a volunteer, but we have trained our managers to manage conscripts.

All earlier pluralist societies destroyed themselves because no one took care of the common good. They abounded in communities but could not sustain community, let alone create it.

Time is totally perishable and cannot be stored. Yesterday's time is gone forever, and will never come back. Time is always in short supply. There is no substitute for time. Everything requires time.

Efficiency is doing better what is already being done.