What people in business think they know about the customer and market is likely to be more wrong than right...the customer rarely buys what the business thinks it sells him.

The best plan is only a plan... unless it degerates into work.

To make knowledge productive, we will have to learn to see both forest and tree. We will have to learn to connect.

There are companies that are good at improving what they're already doing. There are companies that are good at extending what they're doing. And finally there are companies that are good at innovation. Every large company has to be able to do all three - improve, extend, and innovate - simultaneously.

Follow effective action with quiet reflection. From the quiet reflection will come even more effective action.

When the business grows, the person who founded it is incredibly busy. Rapid growth puts an enormous strain on a business. You outgrow your production facilities. You outgrow your management capabilities.

Culture eats strategy for breakfast.