Knowledge is the source of Wealth. Applied to tasks we already know, it becomes Productivity. Applied to tasks that are new, it becomes Innovation.

The real achiever do one thing at a time.

Institutions mistake good intentions for objectives. They say "health care"; that's an intention, not an objective.

Managers are the basic and scarcest resource of any business enterprise.

Thus, for those who are willing to go out into the field, to look and to listen, changing demographics is both a highly productive and a highly dependable innovation opportunity.

Every enterprise is learning and teaching institution. Training and development must be built into it on all levels, training and development that never stop.

Most discussions of decision making assume that only senior executives make decisions or that only senior executives' decisions matter. This is a dangerous mistake.