Decisions of the kind the executive has to make are not made well by acclamation. They are made well only if based on the clash of conflicting views...The first rule in decision-making is that one does not make a decision unless there is disagreement.

Knowledge is power, which is why people who had it in the past often tried to make a secret of it. In post-capitalism, power comes from transmitting information to make it productive, not from hiding it.

The task of leadership is to create an alignment of strengths so strong that it makes the system's weaknesses irrelevant.

Company cultures are like country cultures. Never try to change one. Try, instead, to work with what you've got.

You can't manage what you don't measure.

Any organisation develops people; it either forms them or deforms them.

A manager is responsible for the application and performance of knowledge.