No decision has been made unless carrying it out in specific steps has become someone's work assignment and responsibility.

We now accept the fact that learning is a lifelong process of keeping abreast of change. And the most pressing task is to teach people how to learn.

The computer, being a mechanical moron, can handle only quantifiable data.

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.

The most serious mistakes are not being made as a result of wrong answers. The true dangerous thing is asking the wrong question.

The great challenge to management today is to make productive the tremendous new resource, the knowledge worker. This, rather than the productivity of the manual worker, is the key to economic growth and economic performance in today's society.

The only thing we know about the future is that it will be different.