No decision has been made unless carrying it out in specific steps has become someone's work assignment and responsibility.

Plans are worthless, but planning is invaluable.

The experience of the human race indicates strongly that the only person in abundant supply is the universal incompetent.

To satisfy the customer is the mission and purpose of every business.

Profit is not the purpose of a business, but rather the test of its validity

The leader sees leadership as responsibility rather than as rank and privilege.

There's an enormous number of managers who have retired on the job.