No decision has been made unless carrying it out in specific steps has become someone's work assignment and responsibility.

The leaders who work most effectively, it seems to me, never say "I." And that's not because they have trained themselves not to say "I." They don't think "I." They think "we"; they think "team." They understand their job to be to make the team function. They accept responsibility and don't sidestep it, but "we" gets the credit. This is what creates trust, what enables you to get the task done.

Ideas are like frog eggs: you've got to lay a thousand to hatch one.

A fundamental responsibility of leadership is make sure that everybody knows the mission, understands it, lives it.

Fortunately or unfortunately, the one predictable thing in any organization is the crisis. That always comes. That's when you do depend on the leader: The job of the leader is to build an organization that is battle-ready, that has high morale, that knows how to behave, that trusts itself, and where people trust one another.

Spontaneity is an infinite number of rehearsed possibilities.

To improve communications, work not on the utter, but the recipient.