The true business of every company is to make and keep customers.

Nothing is less productive than to make more efficient what should not be done at all.

The success and ultimately the survival of every business, large or small, depends in the last analysis on its ability to develop people. This ability is not measured by any of our conventional yardsticks of economic success; yet, is the final measurement.

Too many leaders try to do a little bit of 25 things and get nothing done. They are very popular because they always say yes. But they get nothing done.

As with every phenomenon of the objective universe, the first step toward understanding work is to analyze it.

You must accept that if the computer is a tool, it is the job of tool user to know what to use it for.

Time is the scarcest resource.