The single most important thing to remember about any enterprise is that results exist only on the outside.The result of a business is a satisfied customer. The result of a hospital is a satisfied patient. The result of a school is a student who has learned something and puts it to work ten years later. Inside an enterprise there are only costs.
Peter DruckerThe paradox of the prophet: his very success is his failure. The prophet whose time has come no longer shocks; he entertains.
Peter DruckerMost of what we call management consists of making it difficult for people to get their work done.
Peter DruckerThe experience of the human race indicates strongly that the only person in abundant supply is the universal incompetent.
Peter Drucker