To be successful, you have to be out there, you have to hit the ground running

Having a personality of caring about people is important. You can’t be a good leader unless you generally like people. That is how you bring out the best in them.

One night, I was chatting with a group of 16-year-old girls over a few drinks about a name for the record store ... A bunch of ideas were bounced around, then, as we were all new to business, someone suggested Virgin. It smacked of new and fresh and at the time the word was still slightly risqué, so, thinking it would be an attention-grabber, we went with it.

One day offices will be a thing of the past

My biggest motivation? Just to keep challenging myself. I see life almost like one long University education that I never had - everyday I'm learning something new.

If you spot an opportunity and are really excited by it, throw yourself into it with everything you've got.

It isn't effective or productive to force your employees to do anything. Choice empowers people and makes for a more content workforce.