There's no better satisfaction than watching the people around you, who have worked day and night to get something right, realising the dream.

I felt uneasy about making the rapid decisions I have always made, and wondered whether every decision should be formally ratified and minuted at a board meeting.

Being an entrepreneur simply means being someone who wants to make a difference to other people's lives.

Smiling can be a competitive advantage. It makes everyone feel better and every situation brighter.

Please don’t get hung up on this question of whether you need to have experience in an industry before you launch your startup.

Global warming is another big area that we need to get on top of. And diseases in Africa, which we're also working on and seeing if we can make a difference on. And there are lots of issues that governments seem to be blind about.

I am convinced that companies should put staff first, customers second and shareholders third - ultimately that's in the best interest of customers and shareholders.