Your company should act as a springboard for ambitious employees, not a set of shackles.

Follow your instincts and live with the consequences.

Listen to the customer's complaint and act fast.

As much as you need a strong personality to build a business from scratch, you also must understand the art of delegation.

I suspect in most companies, the public relations person is down at No. 20 in the pecking order. But here, he is fighting incredibly important battles. If a negative story starts running away with itself in the press and is not dealt with fast, it can badly damage the brand, and so we put enormous weight on our PR people.

It's all about finding and hiring people smarter than you. Getting them to join your business. And giving them good work. Then getting out of their way. And trusting them. You have to get out of the way so YOU can focus on the bigger vision. That's important. And here's the main thing....you must make them see their work as a MISSION.

Any successful entrepreneur knows that time is more valuable than money itself.