If you wait until you have to change, you may have waited too long.

Create a compelling service vision. When people want to, they will.

Don't wait. Tomorrow may be too late to do the things you can today.

Unlimited efforts can produce unlimited results.

Industry jargon may not be a language your customer understands.

Exceeding expectations is where satisfaction ends and loyalty begins.

Quality is more than a promise, it's genuine performance.