When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
Always be kind in your heart, spirit and mind.
Service is the ultimate edge. Keep it sharp.
When the customer makes contact, he does not want a quote. He wants a commitment.
Instead of just asking 'How did I do?' ask 'How can I do more?'
Focus not on who you are, but on what you can do for others.