A great leader makes what is visible in their mind, visible to all.

Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.

Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem.

Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.

The shelter of excuses has a leaky roof.

Words not kept break more than a promise.

Quality is a choice. Choose to make it better.