Give your customers what they want today, and help them see tomorrow.
Don't wait. Tomorrow may be too late to do the things you can today.
What you did in the past is how you got to today. What you do today is how you will get to the future.
Create a compelling service vision. When people want to, they will.
You are as important as you make others feel.
If you turn your back on a customer, you turn your back on success.