Things that are obvious don't need to be talked about. Things that are missing, do.
What matters more? What you said you'd do, what you hoped to do, or what you did?
Service is the ultimate edge. Keep it sharp.
Making an honest mistake is acceptable. Failing to fix it is not.
If your customers have to ask you for it, you haven't been thinking far enough ahead.
Industry jargon may not be a language your customer understands.