The right measure is not how many customers you've got, but how closely you hold them.
Don't wait. Tomorrow may be too late to do the things you can today.
Convince people and you win their minds. Inspire people and you win their hearts.
Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem.
You do more for yourself when you forget yourself.
A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.