Passion isn't always available. The committed get things done even without it.
A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
Greatness is not how you feel, it's how you make others feel.
Crossing barriers can be as simple as a smile.
The first step to delighting your customers is being there when they need you.
First be effective and then be efficient.