There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
Constant acts of goodness are worth far more than rare acts of greatness.
Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
Exceeding expectations is where satisfaction ends and loyalty begins.
When your staff are 'information-rich', their information can make you rich!
The cutting edge of service is always being honed and polished.