Acting after being asked is compliance. Acting without being asked is kindness.
Could you achieve the possible without trying? Could you achieve the impossible if you refuse to stop trying?
It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
Let your imagination soar. What you can do for customers is more than you see today.
Selfless acts are a source of profound meaning for your self and your life.
Silent customers can be deadly. Encourage them to complain.