Preparation clears a pathway for success.
The cutting edge of service is always being honed and polished.
The shelter of excuses has a leaky roof.
When the customer makes contact, he does not want a quote. He wants a commitment.
Q: When you are already in the lead, how do you to stay ahead?
What you did in the past is how you got to today. What you do today is how you will get to the future.