Could you achieve the possible without trying? Could you achieve the impossible if you refuse to stop trying?
When the customer makes contact, he does not want a quote. He wants a commitment.
Giving great service requires the right people and the right service tools.
To see like a customer, be like a customer.
Always aim for 100 percent and you'll always know where to improve.
The first step to delighting your customers is being there when they need you.