The starting point is always now. The end is up to you.

Challenge your own status quo - before someone else does.

Service skills are the foundation for your success.

If you're always doing what you've always done, you'll never see (or become) what you could be!

How can you learn more? By admiring what you've done right? Or by studying what you've done wrong?

Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.

What you did in the past is how you got to today. What you do today is how you will get to the future.