Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem.

Sometimes we become so expert in our own domain, we forget that customers may be less familiar.

Preparation clears a pathway for success.

Tend your own garden: savor the blossoms, trim the weeds.

Money has a fixed value. People can have unlimited value.

Employees are the key to your success with customers. Treat them well!

Don't just talk about it, do it.