Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem.

Convince people and you win their minds. Inspire people and you win their hearts.

You can't find what doesn't exist, but you can create it.

You are the person who determines what you do. That's a big responsibility. Make the most of it.

What does your product really mean to the people who buy it?

When something needs to be improved, take your medicine - fix it.

First be effective and then be efficient.