Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem.

If you wait until you have to change, you may have waited too long.

If you turn your back on a customer, you turn your back on success.

Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.

To see like a customer, be like a customer.

Words not kept break more than a promise.

When only a little can be done, doing it becomes the greatest you can do.