It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
Crossing barriers can be as simple as a smile.
Do what's right and you'll never go wrong.
Never rest on past success. Create something better.
How can you learn more? By admiring what you've done right? Or by studying what you've done wrong?
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.