Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.

Giving great service requires the right people and the right service tools.

Even a tiny step is one step closer to where you are going.

Instead of just asking 'How did I do?' ask 'How can I do more?'

Procrastination is the beginning of poor performance.

Don't wait. Tomorrow may be too late to do the things you can today.

Give your customers what they want today, and help them see tomorrow.