Don't wait. Tomorrow may be too late to do the things you can today.
Q: When you are already in the lead, how do you to stay ahead?
Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
Quality is a choice. Choose to make it better.
When something needs to be improved, take your medicine - fix it.
Service skills are the foundation for your success.