Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.

Don't let high-speed completely replace high-touch. Your customers may appreciate both.

Constant acts of goodness are worth far more than rare acts of greatness.

What you want to be defines what you become.

Always do what you can do instead of worrying about what you can't.

Be the exception to the rule. It's the surest way to become exceptional.

A scattered effort is a poor effort.