Developing great employees attracts great customers.

In a service situation, each delay can mean many unsatisfied customers, each one telling many more.

Create a compelling service vision. When people want to, they will.

What's possible today isn't bound by what was possible yesterday, and is never a measure of what's possible tomorrow.

What you did in the past is how you got to today. What you do today is how you will get to the future.

Service is the ultimate edge. Keep it sharp.

If you only give back what you get from other people, you're not giving as much as you can.