Be confident enough to encourage confidence in others.
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
If you want to interest people, make them think. If you want to inspire people, make them feel.
When the customer makes contact, he does not want a quote. He wants a commitment.
Always be kind in your heart, spirit and mind.
When you see the need, take the action.