You can't always hire great service providers, but you can create them.
Plans turn promises into results and dreams into realities.
If you only give back what you get from other people, you're not giving as much as you can.
Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
Reaching out takes nothing more than a smile.
Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem.