Every service problem is as an opportunity to show you care.
If they're going to remember the problem, make sure they remember it fondly.
Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to the music in your office and lobby areas. Make sure what your customers hear sounds good.
Make your upper limit, no limit.
Meeting expectations is good. Exceeding expectations is better.
There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.