Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem.
You do more for yourself when you forget yourself.
Acting after being asked is compliance. Acting without being asked is kindness.
Your approval gives others the confidence to serve, to learn, to try.
Challenge your own status quo - before someone else does.
Make your service systems so strong that everyone looks like a genius.