If you only give back what you get from other people, you're not giving as much as you can.

If you want to be the best, find the best in others.

Let your imagination soar. What you can do for customers is more than you see today.

Are people being the least you expect of them, or the best they expect themselves to be?

Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to the music in your office and lobby areas. Make sure what your customers hear sounds good.

If you turn your back on a customer, you turn your back on success.

You can't stop change. Don't let it stop you.