Quality is more than a promise, it's genuine performance.
Acting after being asked is compliance. Acting without being asked is kindness.
Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
Are you moving forward, or just moving?
What's possible today isn't bound by what was possible yesterday, and is never a measure of what's possible tomorrow.
Challenge your own status quo - before someone else does.