How much good can you do today? How much love can you give? How much care and kind attention?
Never rest on past success. Create something better.
Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
The true measure of what you put in, is what's received on the other end.
If they're going to remember the problem, make sure they remember it fondly.
Customers pay a price, but they remember the value.