Let today's strong performance be your starting point for tomorrow.
If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
The right measure is not how many customers you've got, but how closely you hold them.
Without commitment, no price will be low enough. With commitment, no price will be too high.
The only way to go further than you've been is to take an extra step.
If you wait until you have to change, you may have waited too long.